Certification Included

Zohaib Ayub has successfully completed the “Satisfaction Guaranteed: Develop Customer Loyalty Online” course, offered by Google through Coursera. This certification emphasizes strategies for building and maintaining customer loyalty in e-commerce, focusing on long-term relationships and measuring customer satisfaction effectively.

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What Zohaib Ayub Learned

Throughout this course, Zohaib developed practical knowledge and skills to strengthen customer loyalty and drive business success:

• Building Customer Loyalty in E-Commerce
  Understanding the psychology of customer loyalty and applying strategies to create repeat business in online environments.

• Client Relationship Management (CRM)
  Learning to manage customer relationships, track satisfaction, and improve service delivery for better engagement.

• Competitive Advantage with AI
  Leveraging AI tools and techniques to enhance customer experiences and foster loyalty.

• Professional Portfolio Development
  Showcasing expertise through a portfolio or resume to attract potential employers and demonstrate practical skills.

Skills Gained

By completing this certification, Zohaib strengthened his expertise in:

• E-Commerce Strategy

• Portfolio & Resume Management

• Digital Marketing & Analytics

• Customer Loyalty Programs

• Customer Relationship Management (CRM)

• Product Improvement & Optimization

• Performance Metrics & Web Analytics

• Customer Insights & Retention Strategies

• Generative AI for Marketing

Why This Certification Matters

This Google-backed certification equips Zohaib with the ability to turn customer data and insights into actionable strategies that boost engagement and retention. He can now design and implement digital marketing campaigns that not only attract customers but also build loyalty, improve satisfaction, and create lasting value for e-commerce businesses.